FAQ — Frequently Asked Questions

Frequently Asked Questions — Best'n Deal

Have a question? We have the answer. If you can't find what you're looking for, contact us at support@bestn-deal.com.

📦 Order & Delivery

What are the delivery times?

Estimated delivery times:

  • Metropolitan France: 5–10 business days
  • Belgium / Luxembourg: 7–12 business days
  • Switzerland: 7–14 business days
  • Overseas Departments and Territories: 14–21 business days

Orders are processed within 24–48 business hours after payment validation.

Is delivery really free?

Yes, completely. Free delivery to France, Belgium, Switzerland, and Luxembourg — no minimum purchase.

How can I track my order?

As soon as your order is shipped, you will receive an email with your tracking number. You can also contact us if you do not receive this email within 5 business days.

My package hasn't arrived after 20 days. What should I do?

Contact us at support@bestn-deal.com. We will offer to resend your order or provide a full refund.

💳 Payment

What payment methods do you accept?

  • Credit card (Visa, Mastercard, CB)
  • PayPal · Apple Pay · Google Pay

All transactions are secured via Shopify Payments (SSL — PCI DSS Level 1).

My promo code isn't working. Why?

Check that the code is in capital letters (ETE2026), not expired (valid until 08/31/2026), and not already used on your account. If the problem persists, please contact us.

🔄 Returns & Refunds

What is your return policy?

30-day satisfaction guarantee or your money back, no justification required — beyond the legal 14 days.

How do I make a return?

  1. Email support@bestn-deal.com with your order number
  2. We will send you instructions within 24–48 hours
  3. Refund within 5–7 business days upon receipt

My product arrived damaged. What should I do?

Send a photo to support@bestn-deal.com within 48 hours. We will cover return shipping costs and send you a replacement or issue a full refund.

🛍️ Products

Are the products compliant with European standards?

Yes. All our products comply with CE standards. Electronic products comply with ROHS and WEEE standards.

Is there a warranty on the products?

  • Best'n Deal Commercial Warranty: 30 days
  • Legal Guarantee of Conformity: 2 years (Consumer Code)
  • Warranty against hidden defects (Civil Code)

📧 Contact & Support

Email: support@bestn-deal.com — response within 24 hours (Mon–Fri, 9 am–6 pm)

Unanswered question? Contact us — we respond within 24 hours.